Terms & Conditions

General

These terms and conditions will apply to all transactions placed online with jute Coffee. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

Orders

We are pleased to accept orders by online transaction via secure server.

If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

The website is VAT registered.

Delivery

It is our aim to deliver to you within 5 working days of the receipt of your order – based on standard delivery and dispatch times within the UK. Other delivery times are available on check-out and different delivery timings apply to other regions outside the UK. In the event that we are unable to achieve this and which will delay your delivery, we will email you with an expected delivery date or the option to cancel your order.

We aim to process orders within 1-2 working days of receiving them, although at busy times we may take slightly longer. Please allow up to 5 days working days from the receipt of your order for your order to arrive.

Standard UK Royal Mail Second Class delivery is £3.20 for orders under £25

Standard UK delivery is offered FREE for orders over £25. Please note, offer applies automatically in checkout when the order value, after any discounts or promotions, is equal to £25 or more. 

For orders placed Friday – Sunday they will be processed on the following Monday, or if a Bank Holiday weekend, the following Tuesday. 

If you have not received your parcel within 14 days of receiving your despatch email, please do get in touch so we can investigate the issue further for you. 

Products, prices and content

All prices are shown in pound sterling (£).

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our website(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Ownership of goods

All items supplied to the customer remain the property of jute Coffee until final payment of all sums owing in respect of those goods has been received in full by us.

Copyright ©

Design, Copyright & Intellectual Property

All text, graphics, images, patterns and designs on all jute Coffee products are protected by copyright, design rights, trade mark rights and other intellectual property rights, which are owned by jute Coffee.

 The contents of this site and other publications from jute Coffee are owned or licensed to jute Coffee or are used with permission by the owner. Reproduction strictly by permission only.  For licensing please contact hello@jute.coffee

Comments and complaints

If you wish to comment or complain about any aspect of your dealings with us please write to jute Coffee, Myriad House, 112 St. Mary’s Road, Market Harborough, Leicestershire, LE16 7DX, or email us at hello@jute.coffee. We will reply within five working days of receipt.

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